- Salary package: $88,670 - $100,815 per annum (HEW 5.1-5.4) plus 17% superannuation and annual leave loading
- Full-time fixed term role until October 2027.
- Macquarie University, Wallumattagal Campus, North Ryde

Are you an HR professional who takes pride in accuracy, efficiency and delivering outstanding service? We are looking for HR Shared Services Officers to join our Positions and Appointments team and play a vital part in supporting our staff.

In this role, you will work with modern HR systems to help ensure seamless administration across the full employee lifecycle. You will gain exposure to a wide range of HR processes and have the opportunity to build your career in an environment that genuinely values your contribution and development.

This is a great opportunity to bring your attention to detail and process expertise to a team that keeps the university running smoothly - every appointment, onboarding and transaction you handle helps our people get started and succeed.

About the Role

- Provide customer service and transactional support to employees, managers, candidates and affiliates, referring or escalating as appropriate.
- Assess, communicate and follow up on customer queries and ensure the correct application of organisational requirements.
- Deliver efficient, consistent and accurate transactional processing for Tier 1 and Tier 2 HR operational services, including (but not limited to) pre-employment checks, employee appointments, onboarding, HDR scholarship appointments, affiliate appointments and Honorary academic title appointments.
- Process employment-related transactions, ensuring relevant approvals, compliance with policy and procedures,



and a high level of data accuracy.
- Track and monitor employee transaction progress, and follow up or redirect as required.
- Maintain a high level of data integrity and accuracy within systems, monitor data quality and consistency within and between HR systems, and resolve data quality errors with guidance from your Manager.
- Maintain accurate filing and storage of employment documentation, ensuring record keeping and archiving align with internal and external compliance requirements.
- Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Our People and Services teams keep the university moving, providing the systems, expertise and support that enable our staff to do their best work. Joining the Positions and Appointments team means becoming part of a group that values quality, service and continuous improvement.

About You





You are an organised and service-focused HR professional who enjoys getting the details right and working as part of a team. You bring solid experience with HR systems and processes, and you take pride in delivering accurate, reliable outcomes for the people you support.

Selection Criteria

- Knowledge and experience interpreting a diverse range of Up-to-date Awards and Enterprise Agreements and applying relevant employment legislation.
- Strong technical skills, including demonstrated experience using complex HR systems (Workday knowledge essential)
- High attention to detail and strong organisational skills, with a demonstrated ability to manage multiple and competing priorities.
- Experience building and maintaining productive working relationships with a range of internal and external stakeholders.
- Demonstrated analytical and problem-solving skills.
- Excellent interpersonal and communication skills (written and verbal), with a commitment to exceptional service delivery.

For enquiries, or a confidential conversation about the role please contact Kate Williams - TA Consultant, .

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today .

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

Flexible, hybrid work arrangements

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📌 HR Shared Services Officer (Sydney)
🏢 mq
📍 Sydney