Managing a team of Service Desk Engineers

Reporting to Service Desk Manager

Port Melbourne office based role

Total Computer Technology has been operating for over 29 years and is considered a leader in providing managed services.

We have 5 offices in Melbourne, Sydney and regional VIC. Our clients are located throughout Australia and Recent Zealand, across all major industries.

Based full time in our Port Melbourne office, this is a hands-on role which will require you to manage the Melbourne Service Desk team.

Key responsibilities include:

Day-to-day leadership and performance management of staff (team of 6 initially and then expanding team size)

Maintaining efficient operation of the Service Desk

Act as an escalation point for your team members

Ensuring SLA's are met consistently

Conduct training & development plan meetings with your team

Escalating issues to Service Desk Manager

You will need excellent interpersonal and communication skills, coupled with your natural leadership ability to help inspire your team to achieve outstanding customer service results.

To be considered for this role you will need to possess the following:

Experience within a MSP environment is preferred

Previous Team Leader experience in a B2B business is essential

Solid understanding of customer service principles – how to drive to deliver a top-notch customer experience

Technical background is advantageous

A positive attitude, a willingness to help people, and a commitment to achieving results

Experience in providing training for team members

Driver’s license is required





A very attractive salary will be negotiated with the successful candidate.

We will provide full training on company systems & solutions.

Information Technology Services 11-50 employees

Founded in 1997 by Robert and Dianne, Total Computer Technology started in a spare bedroom and has grown steadily to now employ more than 46 staff across five locations throughout Australia.

We’ve built our reputation on delivering consistent, reliable service and earning client trust through word-of-mouth, steering clear of flashy sales tactics.

Serving businesses in Sydney, Melbourne and regional centres, we provide honest, independent and vendor-neutral IT advice, always focused on practical, outcome-driven solutions.

Our calm, capable team delivers business support designed to keep your operations running smoothly, with a clear purpose, integrity and dependability at our core.

Founded in 1997 by Robert and Dianne, Total Computer Technology started in a spare bedroom and has grown steadily to now employ more than 46 staff across five locations throughout Australia.

We’ve built our reputation on delivering consistent, reliable service and earning client trust through word-of-mouth, steering clear of flashy sales tactics.

Serving businesses in Sydney, Melbourne and regional centres, we provide honest, independent and vendor-neutral IT advice, always focused on practical, outcome-driven solutions.

Our calm, capable team delivers business support designed to keep your operations running smoothly, with a clear purpose, integrity and dependability at our core.

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📌 Service Desk Team Leader (Port Phillip City)
🏢 Total Computer Technology
📍 Port Phillip City