Technical Support Representative

Redcliff, Western Australia

Full time

R

Career Area: Product Support

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you are part of a global team that cares about people and progress, building stronger and more sustainable communities. As the Technical Representative for the Resource Industries Sales, Service & Technology division, you are the primary conduit between dealers and customers, supporting product performance and problem management within an assigned territory.

- Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities.
- Assist Product Groups with prioritisation of CPIs by providing commercial impact statements, Voice of Customer and Dealer feedback.
- Be Caterpillar's lead for Product Problem Management discussions with dealers and customers.
- Act as a key resource to support execution of product performance improvement initiatives at target sites.
- Manage service and commercial goodwill support administration across allocated dealers and customers.
- Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.

Background Experience:

- A tertiary qualification within a relevant field, or equivalent experience.
- Prior experience in a field position.




- Ability to work independently and communicate effectively with dealers and customers.
- Proven ability to negotiate across all levels of the organisation.
- Collaboration with Dealers, Caterpillar and the customer to meet deliverables.
- Excellent interpersonal and communication skills.
- Willingness to travel both internationally and locally.

Desired Skills and Experience:

- Previous experience working with a dealer network an advantage.
- Exposure to Six Sigma principles.

Benefits:

- Competitive remuneration package including a great bonus structure and share options.
- Intentional career development with exposure to global teams and markets.
- A strong commitment to safety and wellbeing.
- An inclusive workplace culture focused on quality, customer service and the environment.
- A commitment to diversity and inclusion, equal opportunity, and equal outcome.
- The opportunity to do meaningful work in a supportive, constructive culture.

_Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship._

_This is a permanent full-time position, 5 days per week in the office._

Posting Dates: August 26, 2026 - September 6, 2026

Caterpillar is an Equal Chance Employer. Qualified applicants of any age are encouraged to apply.

#J-18808-Ljbffr

📌 Housing Services Team Leader – Frontline Support (Shire of Derby-West Kimberley)
🏢 Victorian Department of Families, Fairness & Housing
📍 Shire of Derby-West Kimberley