Job Description

Join the excitement! Lead village support teams, oversee Health and Safety, champion village recruitment, and collaborate with leaders in a vibrant community.

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- At Ryman, every day is a chance to be a hero in the story of our residents' lives
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- Unlock your full potential in a supportive environment that values your expertise
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- Oversee all aspects of 5 star village service delivery
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About the role

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We have an exciting opportunity to join our leadership team as a Resident Services Manager at Charles Brownlow Retirement Village in HightonThis is a Full Time role working 0830 - 1630. Flexibility is a must, as part of the role you're required to be on call.

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At Ryman, our Resident Services Manager wears many hats; leading with kindness and clarity, this role is a key playerin our multi-disciplinary village leadership team. Whilst working closelywith the Village Manager, Clinical Manager and Facilities Manager, in this role you will:

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- Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, laundry and administration teams
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- Have oversight for all risk management and health and safety related processes for the village
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- Be responsible for Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
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- Actively managing the roster for Auxiliary teams ensuring adequate staffing levels are maintained
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- Provide leadership at the Village in the absence of the Village Manager
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About you

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To thrive in our fast-paced and varied environment you will:

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- Have proven management experience with a preference for Health and Safety experience/training
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- Be skilled at juggling conflicting priorities
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- Enjoy building meaningful relationships with our staff, our residents and their families
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- Have a comprehensive knowledge of continuous improvement systems and processes
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- Place a high emphasis on customer serviceand work hard to deliver exceptional service to our residents
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- Be an outstanding communicator that is both professional and empathetic
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About Ryman

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Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and Recent Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles. We're one of Victoria's fastest growing employers, and we're just getting started.

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At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of - because behind that promise is the standard we've always held ourselves to: it's got to be good enough for mum and dad.

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We're in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.

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As part of the Ryman team you will:

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- Work in a facility that operates more like a family business. We are well resourced and have great care ratios
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- Fun, friendly and supportive team environment
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- Monthly employee recognition
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- Receive a complementary designer uniform
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- Opportunities for professional development and career progression
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- Receive a Ryman Team Benefits card with discounts from 45+ well-known brands
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At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

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If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.

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Location(s) Charles Brownlow Retirement Village - Highton AU

📌 Resident Services Manager (North Geelong)
🏢 Ryman Healthcare
📍 North Geelong