- Build strong, long-lasting, multi-level relationships with customers
- Contact customers regularly to ensure clarity on projects and timelines
- Provide operational assistance with an onsite presence
- Drive continuous improvement from a business perspective
- Demonstrate understanding of customer and market insights, including strategic consultancy
- Deliver an exceptional customer experience and improve NPS results
- Focus on the best logistics experience across the supply chain to retain and extend accounts
- Provide insightful, value-add reports and analysis on solution performance and efficiency opportunities
- Partner with customers to find supply-chain solutions and deliver efficiencies
- Develop deep understanding of customer requirements within a dedicated portfolio
- Provide insights and expertise to navigate logistics complexities and solve problems quickly
Requirements
- Experience working in an Account Manager role
- Strong process focus, specifically in relationship management
- Deep understanding of commercial drivers of business
- Proven analysis, problem solving, decision making and negotiation skills
- Ability to quickly navigate complex logistics scenarios and find the best solution
- Passion for providing a no better customer experience
- Solution-focused orientation
- Enjoy working in a fast-paced and challenging environment
Core Competencies
Demonstrates expertise in relationship management and logistics solutions, with a solid focus on customer experience and operational efficiency. Capable of providing insightful analysis and navigating complex scenarios to drive continuous improvement and enhance customer satisfaction.