- Manage day-to-day delivery workflow across support, projects, and sprints.
- Maintain accurate boards, priorities, and timelines within Productive.
- Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
- Track all tasks through to QA and deployment.
- Flag risks early, recommend solutions, and keep sprints on track.
- Serve as the day-to-day client contact for delivery items, scheduling, QA updates, and smaller task queries.
- Support the Delivery Manager with timelines, budgets, client communications, budget reports, prepaid usage, and monthly invoicing readiness.
- Keep clients informed with status reports, testing notes, and clear expectations.
- Coordinate feedback rounds, testing phases, and post-launch actions.
- Oversee QA for deliverables before deployment across all channels.
- Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
- Manage bug tracking, internal UAT coordination, and final deployment checklists.
- Support the Technical Lead and developers with test cases and feedback loops.
- Monitor task estimates and actuals within Productive.
- Review weekly time entries for accuracy and profitability.
- Act as the operational right hand to the Delivery Manager.
- Ensure developers and technical leads are clear on priorities and deadlines.
- Support team check-ins, retros, and culture initiatives.
- Uphold DotCollective’s “no surprises” culture through early, frequent, and clear communication.

Requirements





- Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
- A solid understanding of eCommerce and the Shopify ecosystem.
- Experience managing tickets, QA, and sprint workflows across Productive.
- Solid communication skills, able to liaise confidently with clients and technical teams.
- Impeccable organisation and attention to detail, the person everyone trusts to “keep things moving.”
- A growth mindset and eager to develop toward a future Delivery Manager role.

Core Competencies

Demonstrates expertise in delivery coordination and project support within the eCommerce and Shopify ecosystem, ensuring effective communication and organization to meet client expectations and project timelines.

Highest-signal resume keywords

- Delivery Coordination
- Project Support
- Shopify Ecosystem Knowledge
- Strong Communication Skills
- Impeccable Organisation

Hard Skills

- Delivery Workflow Management
- QA Coordination
- Sprint Planning
- Task Tracking
- Budget Reporting
- Ticket Management
- UAT Coordination
- Acceptance Criteria Management
- Productive Proficiency
- ECommerce Understanding

Soft Skills

- Attention to Detail
- Client Liaison
- Growth Mindset
- Team Collaboration
- Clear Communication

Industry Keywords

- Digital Agency
- ECommerce
- Agile Methodology
- Client Communication
- Risk Management

Tools & Technologies

- Productive
- Shopify

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📌 Delivery Lead – Dedicated (City of Yarra)
🏢 Jobtailor
📍 City of Yarra