Peter Alexander is the leading sleepwear designer brand, known and loved by every generation for its fun and creative designs, vibrant colours, quirky patterns and playful themes! Offering high-quality sleepwear, loungewear, footwear, home and giftware, the Peter Alexander experience offers a feeling of laughter and fun. With over 130 stores across Australia, New Zealand and the recent expansion into the UK, Peter Alexander is a brand where you feel comfortable, warm and at home!

About the Role

We have an exciting opportunity for an experienced and customer-focused leader to join the Peter Alexander team as Call Centre Manager!

Reporting to the Head of Marketing & Online, your day will be predominately focused on leading, coaching and developing the Call Centre team, while overseeing the day-to-day operations and performance of the function. You will ensure exceptional customer experiences are consistently delivered, service levels and team performance objectives are achieved, and customer enquiries and issues are managed efficiently and professionally.

Responsibilities

- Lead, coach and develop the Call Centre team to achieve individual and team performance objectives
- Effectively manage team resources, rosters and workflow to ensure appropriate coverage and service levels are maintained
- Ensure all customer interactions are handled professionally and with a strong focus on achieving a satisfactory outcome for both the customer and brand
- Manage customer complaints, escalations and complex enquiries promptly and effectively
- Ensure team members are equipped with the product knowledge required to confidently assist customers and provide accurate advice.

About You

- Experience in a Call Centre Managerial role is desirable
- High level of accuracy and attention to detail
- Solid People skills including communication and interpersonal skills




- Effective time management and prioritisation skills
- Ability to easily adapt to changing priorities
- Strong problem solving and leadership skills
- Working knowledge in ZenDesk, Shopify and Gorgios is a must
- Generous staff discount and access to our sample sales
- Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park
- Work closely within a high performing, supportive and collaborative environment
- Bring your dog to work!

Above all, we are looking for someone with enthusiasm and who is a great team player. If you are looking to take the next step in your Customer Service Management career, then we want to hear from you.

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Peter Alexander is Australia's most iconic pyjama brand. The Just Group acquired the business in 2000. Since then, Peter Alexander Sleepwear has grown with leaps and bounds from a pure catalogue-based company to a multi-channel business with 100 retail stores within Australia and New Zealand, with Peter Alexander himself as the brand’s Creative Director. Peter was dubbed the ‘Pyjama King’ by the Australian Media, and the nickname has stuck to this day! His humorous, quirky and playful personality shines through in every collection.

Peter Alexander is Australia's most iconic pyjama brand. The Just Group acquired the business in 2000. Since then, Peter Alexander Sleepwear has grown with leaps and bounds from a pure catalogue-based company to a multi-channel business with 100 retail stores within Australia and New Zealand, with Peter Alexander himself as the brand’s Creative Director. Peter was dubbed the ‘Pyjama King’ by the Australian Media, and the nickname has stuck to this day! His humorous, quirky and playful personality shines through in every collection.

What can I earn as a Contact Centre Manager

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📌 Call Centre Manager - Peter Alexander (Melbourne)
🏢 Peter Alexander
📍 Melbourne