Australian Financial Complaints Authority (AFCA) is seeking a Dispute Resolution Specialist in Sydney. You will review complaints, gather information, and apply AFCA criteria to resolve fairly.
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You will use negotiation and ADR techniques and prepare explicit draft decisions, contributing to timely, accessible outcomes for consumers and small businesses. The role requires strong communication, investigative skills, and resilience, with hybrid work options and a focus on working across multiple
📌 Impactful Dispute Resolution Specialist (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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