Product Support Specialist – John Deere

Title: Product Support Specialist

Primary Location: Queensland

Job Grade: 7

Hiring Manager: Marko Koelln

At John Deere, we are committed to helping our customers do more with less through innovative equipment, technology and support solutions. As a Product Support Specialist for Combines, Front End Equipment (FEE) and Seeding, you will play a critical role in maximising machine performance, uptime and customer success across Australia.

What You Will Do

- Lead the development and execution of Product Support Plans for assigned product lines.
- Investigate and resolve complex product and technical issues beyond standard support channels.
- Travel to dealer and customer locations to diagnose equipment concerns and implement solutions.
- Analyse data from DTAC cases, warranty claims, telematics, customer feedback and field reports to identify emerging product issues.
- Support the Non-Conformance Corrective Action (NCCA) process through the development of evidence-based corrective actions.
- Contribute to Product Improvement Programs (PIPs) and product enhancement initiatives.
- Provide advanced technical support to dealers, customers and field teams during critical operating seasons.
- Develop and deliver technical training programs for employees, dealers and customers.
- Support dealers and customers with product optimisation in field environments.
- Act as the voice of the customer by providing feedback on product performance, emerging trends and future requirements.
- Collaborate with engineering, manufacturing, field quality and new product development teams to improve customer outcomes.

What You Will Bring





You bring a combination of deep technical expertise, customer focus and the ability to influence positive outcomes across multiple stakeholders. You understand that exceptional product support is about more than solving technical challenges. It's about building confidence, creating customer value and strengthening dealer capability.

Required Skills

- Driving Sustainable Results
- Delivering Customer Value
- Communicating with Impact
- Advanced technical troubleshooting and diagnostic capability
- Ability to interpret and utilise machine and operational data to support decision making

Technical Capability

- Robust technical knowledge of combines, harvesting equipment, spraying equipment or related agricultural machinery
- Expertise in diagnosing and resolving complex machine issues
- Ability to analyse technical information and identify root causes
- Strong understanding of dealer support processes and customer support operations

Desired Skills and Experience

- Experience working with combines, harvesting equipment or spraying equipment.
- Knowledge of agricultural customers, dealer networks, market trends and competitor products.
- Experience supporting dealer product support functions and field operations.




- Proven success resolving complex technical issues in customer-facing environments.
- Experience delivering technical training and building capability in others.
- Exposure to telematics, remote diagnostics or data-driven support systems.
- John Deere product knowledge and experience is highly regarded.
- Experience working across cross-functional teams to achieve common outcomes.

You Are Someone Who

- Builds trusted relationships with customers, dealers and colleagues.
- Communicates clearly, confidently and with impact.
- Influences others without relying on formal authority.
- Demonstrates initiative and embraces challenges with confidence.
- Has exceptional interpersonal and conflict-resolution skills.
- Pays close attention to detail while maintaining a strong customer focus.
- Enjoys solving complex problems and finding practical solutions.
- Is motivated to continuously learn and achieve their full potential.
- Thrives in dynamic environments and can adapt to changing technology and customer needs.
- Gains satisfaction from helping others succeed and delivering meaningful customer outcomes.

Education and Experience

Ideally you will have a degree or equivalent related work experience in the following:

- Degree in Mechanical Engineering, Technology, or other related fields.

Why Join Us?

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

We are a Global company that truly values its people and provides a broad range

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