Australian Outdoor Living, a family-owned and operated business, has proudly served homeowners across the nation for over 20 years, building a reputation as a trusted leader in the home improvement industry. With 6 strategically located branches nationally, we bring our expertise and high-quality products to communities across Australia.

ABOUT THE ROLE

As the Installation Manager, you will be managing and controlling all After Sales Customer Service functions to ensure the efficient and timely installation of our line of home improvement products. This is a fast-paced office position based at our Regency Park office, working alongside a team of Installation Managers for various products in our range.

Key Responsibilities include:

- Plan, order, and schedule, all required products to ensure on-time delivery and budget adherence, while coordinating trade services for efficient installations
- Oversee procurement, stock management, and cost-effective sub-contractors, maintaining accurate records within the ERP system
- Manage job costing, payment schedules, and financial reporting to ensure profitability
- Act as a primary customer contact, handling inquiries, managing warranties, and providing timely documentation for orders and installations
- Drive continuous improvement in customer service, installation, efficiency, and quality through proactive problem-solving and customer communication.

ABOUT YOU

- Previous experience in after-sales customer service dealing with retail-based customers and installation of products.
- Strong leadership and interpersonal skills with demonstrated experience in managing teams of trades people/ installers
- Great time management and problem-solving abilities.




- Ability to work under pressure and meet deadlines.
- Excellent communication skills and a customer-focused mindset.
- Proficiency in Microsoft Office.

WHAT WE CAN OFFER

- Competitive salary + bonuses
- Comprehensive training, development, and support
- On-site parking
- A fun, vibrant team culture with regular social events.
- The chance to be part of a well-respected national company

Please note that only shortlisted candidates will be contacted.

Australian Outdoor Living is an equal opportunity and non-discriminatory employer and encourages applicants from diverse cultures and backgrounds to apply. Applicants must have the right to work in Australia.

Since opening the doors to our first showrooms in Adelaide in 2005, followed by Perth, Melbourne and Sydney, Australian Outdoor Living has created a dedicated team who are passionate about our products, service and valued clients. Recent expansions in 2013 into Queensland and Tasmania have ensured we reach more Australians and improve their lifestyles.

And since opening our first factory in 2007, much of our range is manufactured on-site, under the strictest Australian manufacturing standards, which assists Australian Outdoor Living to produce the best quality product on the market.

As manufacturers, we take responsibility for every stage of the process,



which means we take the time to ensure that every customer’s expectations are exceeded with our product and service.

At Australian Outdoor Living we believe our people are our biggest asset and as such we go to great lengths to ensure our people best exemplify the values and beliefs of our company.

Our team is here to improve the lifestyles of all Australians and encourage them to create the outdoor environment of their dreams.

This is an extract from the company's own website.

Since opening the doors to our first showrooms in Adelaide in 2005, followed by Perth, Melbourne and Sydney, Australian Outdoor Living has created a dedicated team who are passionate about our products, service and valued clients. Recent expansions in 2013 into Queensland and Tasmania have ensured we reach more Australians and improve their lifestyles.

And since opening our first factory in 2007, much of our range is manufactured in office, under the strictest Australian manufacturing standards, which assists Australian Outdoor Living to produce the best quality product on the market.

As manufacturers, we take responsibility for every stage of the process, which means we take the time to ensure that every customer’s expectations are exceeded with our product and service.

At Australian Outdoor Living we believe our people are our biggest asset and as such we go to great lengths to ensure our people best exemplify the values and beliefs of our company.

Our team is here to improve the lifestyles of all Australians and encourage them to create the outdoor environment of their dreams.

This is an extract from the company's own website.

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📌 Installation Manager (Adelaide)
🏢 Australian Outdoor Living
📍 Adelaide