Job Description

Join our Roster Support team to oversees real-time roster management, vacancy coordination, workforce allocation and roster change activities.

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31st August, 2026

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Working at Achieve is more than just a job

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Our team makes a real difference in people's lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

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We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

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We're committed to making sure everyone can take part - whether that's through physical access or by making sure people feel included in how things are done and how decisions are made.

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Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS‐registered provider.

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Role Responsibilities

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- Lead, coach and develop Frontline Roster Design Officers to achieve quality, productivity and workforce optimisation outcomes.
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- Develop capability and expertise within the team in NDIS funding model, award interpretation, work health and safety principles, roster design and workforce optimisation.
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- Develop, implement and govern roster design standards, policies, procedures and quality assurance frameworks.
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- Ensure the team effectively design rosters against client funding, roster-of-care assumptions, service requirements and approved staffing models.
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- Partner with Service Managers, Service Coordinators and operational leaders to review, redesign and optimise rosters following funding changes, participant changes, vacancies, service redesign or operational requirements.
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- Act as an escalation point for complex roster design, funding alignment and workforce optimisation issues.
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- Conduct regular audits and reviews of roster designs to ensure compliance with organisational standards, funding requirements and industrial obligations.
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- Ensure rosters are designed and maintained in line with relevant frameworks including NDIS funding, award conditions, best practice rostering design principles, other legislation relevant to staff resourcing.
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To be successful in this role, you will need:

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- 3+ years' experience in leading a small team in a similar role in workforce planning, rostering optimisation, scheduling functions within a complex service workplace.
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- Well-developed rostering / scheduling / workforce or resource planning skills and organisational and time management skills including the ability to prioritise a demanding workload; and
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- Demonstrated experience of successfully integrating rostering systems, HR practices and award principles.
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- Well-developed knowledge and application of Workforce Management or Time and Attendance Software systems, reporting capabilities, management of queues and activity routing/overflow, etc.
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- Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
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- Advanced computer literacy e.g. MS Office and Excel.
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Great employee benefits

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- Salary packaging options mean you keep more of your take home pay before tax.
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- Car leasing is another salary packaging option.
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- Free personal and financial counselling for you and your family.
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- Range of paid leave and flexible work arrangements.
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- Support for a healthy lifestyle, including fitness memberships and wellness programs.
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- Regular training and support to succeed in your role.
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- A strong record of promoting from within.
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Achieve Australia takes hiring seriously.

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We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

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As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

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- Reference checks
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- National Police check
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- NDIS Worker Check
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- Working with Children check
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- Verification of your right to work in Australia.
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Please note that a criminal history does not automatically affect employment opportunities.

📌 Rostering Design Lead (New South Wales)
🏢 Achieve Australia
📍 New South Wales