We're Upstairs, a strategy-first marketing and creative agency in Northbridge. We're looking for a Senior Account Manager to lead high-retention, strategy-led accounts, own key business relationships, and drive long-term roadmap growth. Strategy here is a team sport. Everyone gets a seat at the table, we work hard, and we have a lot of fun doing it. Most of all, we genuinely care about what happens to our clients' businesses.
Key responsibilities
Lead and own client relationships across retainer and project clients in retail, events, agriculture, mining, and more
Maintain devlope strong relationships with key stakeholders across our client base
Chair regular reviews: honest, data-led, and focused on long-term growth
Be the primary strategic contact clients turn to for performance and directional advice
Lead annual strategic planning and campaign roadmaps across your account portfolio
Work alongside our data analyst to turn performance insights into clear, confident client conversations
Spot the long-term growth opportunities each client is ready for
Brief our designers, developers, and media specialists with enough context to do their best work
Be the last set of eyes on anything that leaves the building under your client's name
Inspire and mentor team members across the agency
About you
5+ years in agency account management or genuine multi-client work
Broad digital knowledge across paid search, SEO, CRM and digital project managment
Ability to read campaign performance and turn it into actionable recommendations clients buy into
Explicit written and verbal communication
You run your own accounts, your own time, and your own standards
Current driver's licence and reliable vehicle for local client visits across Perth
Suitable home office setup for WFH days and remote client presentations
About us
We're Upstairs, a strategy-first marketing and creative agency in Northbridge. Everything we build starts with real insight and ends with results you can measure.
$100k–$130k package (inclusive of an achievable performance bonus) + superannuation
Bonus KPIs built around doing the job well: client retention, portfolio growth, and personal development