Established in 1978, Wakefield Trucks is a family-owned business with an outstanding reputation for service and after sales support. With over 60 staff and 45 years of experience in the transport industry, we offer full sales and aftersales support – including new and used truck sales and spare parts support. Additionally, our premises in Burton includes large onsite workshops with a fully equipped panel crash repair shop.

The Role

This role would suit either an experienced Service Advisor, or a potential trainee looking for a current career opportunity. The successful applicant will:

Contact customers on a daily basis and advise of the progress of repairs and estimated finishing times

Provide quotations to customers in an accurate and timely manner and follow up with the customer once quotations have been sent

Supply invoices to customers within the agreed service standard

Respond to telephone and counter inquiries from customers promptly and efficiently

Build relationships with customers to ensure ongoing business

Keep track of workloads within the various service sections in order to report back to customers on the progress of the work being undertaken for them

Coordinate acceptable solutions to customer issues





Comply with all relevant WHS policies and procedures

Other reasonable administration duties as required by manager

You

Previous experience in an administrative role (Beneficial)

Hold a current Driver's License (Heavy Vehicle License beneficial)

An understanding of automotive parts (Beneficial)

Ability to consistently deliver exceptional customer service

Excellent attention to detail

Excellent verbal and written communication skills

Ability to work in accordance with established processes

Competence with Microsoft Office

Competitive remuneration

Modern facilities and a family-oriented culture

Ongoing training and opportunities for career advancement

Employee wellbeing program including annual flu vaccination, healthy work/life balance and on-site mental health support

Wakefield Trucks is committed to providing a workplace free from discrimination and harassment. Decisions related to recruitment and compensation are made fairly, and we provide equal employment opportunities to candidates based on the right mix of talent, skills and potential.

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📌 Service Advisor (Adelaide)
🏢 Wakefield Trucks
📍 Adelaide