Simpro Group is seeking a Customer Support Technician, Level 1, in Melbourne. The role focuses on engaging with customers and internal stakeholders, delivering timely, empathetic support, and maintaining thorough records of interactions.
You will build product knowledge, troubleshoot issues, and escalate when needed, while contributing to knowledge base articles and collaborating with teams to improve the customer experience. A customer-first mindset is essential for success in this position.
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📌 Junior Customer Support Technician - Cloud & Troubleshooting (Melbourne)
🏢 Singapore Post
📍 Melbourne
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