We are looking for a personable and detail-oriented Hospitality Experience Coordinator to assist clients with researching services, coordinating arrangements, and creating a smooth experience from the initial request through completion.
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This role is well suited for someone who enjoys customer service, organization, research, and helping clients navigate different options based on their individual needs.
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Key Responsibilities
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- Gather information about client preferences and requests
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- Research accommodations, activities, transportation, and other available services
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- Assist with coordinating reservations and related arrangements
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- Communicate important information and updates to clientsReview confirmations and details for accuracy
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- Assist with modifications and special requests
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- Maintain organized client records and documentation
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- Follow up on outstanding information and upcoming arrangements
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- Coordinate with hospitality and service providers when needed
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- Provide responsive and professional client support
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Qualifications
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- Excellent communication and interpersonal skills
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- Robust customer-service mindset
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- High attention to detail
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- Good organization and time-management abilities
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- Comfortable researching information online
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- Ability to learn new digital platforms and systems
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- Reliable, professional, and responsive
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- Previous hospitality, customer service, reservations, or related experience is helpful but not required
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Position Highlights
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- Fully remote environment
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- Comprehensive onboarding and training
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- Continuing education opportunities
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- Access to professional systems and resources
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- Ongoing learning and skill development
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- Collaborative team environment
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