- At Qantas, our teams come together to create new and unique experiencesfor ourcustomers.
- A fantastic opportunity to own and grow the Salesforce platform that powers experiences across Qantas.
- Full-time and permanent position based at ournew ProductInnovation Centre in Adelaide.

Join Qantas at our brand-new Product Innovation Centre in Adelaide and take ownership of one of our most key internal platforms.

ThePlatform Manager – Salesforce owns thestrategic vision for the Salesforce platform at Qantas, organises thebacklog andowns itsday-to-day management, ensuring it is stable, secure,scalableand fit for purpose for product teamsto develop on. The role balances platform standards, technicalriskand product demand to enable faster,saferand more consistent delivery outcomes.

Working closely with other Product Managers, Engineers and Enterprise Architecture, the Platform Manager - Salesforce acts as a technical steward, overseeing platform lifecycle management, governingconfigurationand extension patterns, and ensuring platforms are consumable, reusable and designed for self-service across the organisation.

This is a leadership and ownership role, distinct from the hands-on technical lead sitting within the squad – you’ll be technically astute and know Salesforcein depth, but your focus will be on the platform’s value, reuse and direction, influencing how other squads build rather than controlling their backlogs directly. Your role will look to maximise value from the platform, advocating for its use andidentifyingnew opportunities for existing or future users within Qantas.

Key Responsibilities:

- Own the Salesforce platform end to end – its health, security,reliabilityand lifecycle – treating it as a well-managed internal asset that product squads can build on with confidence.
- Lead a dedicated platform squad focused on platform health, reusable components and enablement, owning and prioritising its backlog.
- Build andmaintainreusable components, shared services and global configurations that help other squads build faster, safer, more consistently.
- Set the guardrails – standards, patterns,accessand security controls – that keep the platform secure,scalableand maintainable.
- Influence the direction other squads take towards reusable, secure solutions, providing the tools,patternsand oversight.




- Manage Salesforce’s mandatory release cycles and global configuration, managing all platform dependencies.
- Build a strong network with the squads building on the platform, keeping delivery rhythmsin syncand dependencies visible.
- Champion the platform across Qantas – raising awareness of what it can do, finding new opportunities to put it to work, and maximising value from out-of-the-box capabilities.
- Manage day-to-day stakeholder relationships and any third-party vendors, including expectations,performanceand service improvement.
- Own platform operational performance outcomes and act as escalation point for high-priority incidents

The ideal candidate will bring:

- Typically, 7–10 years in platform,systemsor technology management roles
- Hands-on experience with Salesforce(must-have),ideally Service and/or Sales Cloud anda strong senseof how to extract value from the platform.
- Demonstrated experience managing vendors and/or working in hybrid delivery environment (managed services alongside internal persistent teams)
- Experience with delivering platform outcomes within regulated environment and strict cyber security standards.
- A platform-as-a-product mindset – treating internal teams as your customers and caring about reuse,consistencyand ease of use.
- Experience owning and prioritising platform backlogs, balancing delivery needs with stability, technicaldebtand security risk.
- Experience defining and applying platform governance, standards,guardrailsand approved configuration patterns.
- Demonstrated experience overseeing platform reliability, performance, security, compliance,upgradesand release governance.Excellent communication skills, skilled at managing stakeholders and third-party vendors (including expectations, SLAs,performanceand service improvement).
- Passion for Emergent Tech, AI, Product and Innovationand eagerness to transform SDLC practices and operating model in the team.





Why Qantas?

At Qantas, your career can take you further than you imagined.You’lljoin a team where creativity and passiondrivesuccess. Together we dream big and deliver even bigger.

You’llfind diverse opportunities to grow, personally and professionally. From day one,you’llbe supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas,it’sjust the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and theoptiontopurchaseadditionalpaid leave for eligible employees.
- We’llgive you access to thousands of rewards : Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand professional memberships.
- We’llsupport your wellbeing: Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us,you’llbe part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you toadviseus at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

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📌 Platform Manager - Salesforce (Adelaide)
🏢 Qantas Airways
📍 Adelaide