Drive meaningful change where it matters most

We are looking for an experienced Executive Manager, CrewLeadto lead Customer Monitoring , one of the Bank's strategically important Economic Crime capabilities.

This crew is focused on strengthening how wemonitorcustomerbehaviour,identifyunusual or suspicious activity, andmodernisedetection through intelligent, data-ledand technology-enabled capability. The work brings together technology, data,riskand operations to deliver customer, regulatory and business outcomes.

This is an opportunity toleadsignificant enterprise transformation rather than simplyoperatean established function. The role requires a leader who can navigate ambiguity, shape direction, createalignmentand guide multidisciplinary teams through complex change in a regulated environment.

You will shape the strategic direction, deliveryroadmapand ongoing performance of a critical monitoring capability that helps protect customers,communitiesand the financial system.

What you’ll do

As Executive Manager, Crew Lead, you will:

- Own the end-to-end strategy, roadmap,performanceand delivery outcomes for the Customer Monitoring crew.

- Lead a multi-squad environment, aligning priorities, dependencies and outcomes across product, technology, data, risk, operations,deliveryand change.
- Shape the crew’s purpose,prioritiesand roadmap, ensuring alignment to Economic Crime strategy, enterprise priorities, regulatoryexpectationsand measurable value.

- Translate strategicobjectivesinto actionable quarterly plans, squad priorities, deliverymilestonesand performance measures.

- Partner closely with Product Owners, Crew Tech Leads, Technology, Risk, Operations,Dataand business stakeholders to ensure strong alignment across delivery and run outcomes.

- Drive a clear,prioritisedand outcome-focused backlog that balances strategic transformation, operational resilience, regulatory delivery, riskreductionand customer impact.

- Establish strong governance disciplines across planning, delivery, risk, issues, dependencies, decisions,controlsand executive reporting.

- Use data,metricsand insights tomonitorperformance,identifyrisks and opportunities, and supporttimelyexecutive decision-making.

- Manage cross-domain dependencies, competing priorities and delivery constraints, proactively resolvingblockersand guiding teams through ambiguity.

- Build strong partnerships across Economic Crime, Technology, Risk, Data,Operationsand enterprise stakeholders to ensure delivery is integrated and sustainable.





- Champion simplification, automation, resilience, modern productpracticesand continuous improvement across the crew.

- Build and lead a high-performing crew culture, with clear ownership, strong engagement, accountability,paceand a focus on safe delivery.

What you’ll bring

You are a senior leader who combines strategic thinking with practical execution. You can lead through complexity, connect business and technology, and bring clarity to ambiguous environments.

We’reparticularly interested in:

- Demonstrated experienceleading large-scale product, technology, operational or transformation teams in complex environments.

- A strong track record delivering customer, regulatory, risk or business outcomes across multidisciplinary teams.

- Experience leading across product, technology, data, risk, operations,deliveryand change functions.

- Strong commercial,strategicand operational judgement, with the ability to connect long-term vision to execution.

- Strong understanding of risk management, governance,controlsand delivery assurance in a regulated environment.

- Effective stakeholder engagement and influencing skills, including experience engaging senior and executive-level stakeholders.

- Demonstrated ability to manage ambiguity, competing priorities, cross-domaindependenciesand complex trade-offs.

- Experience applying agile, product-ledand customer-centric ways of working at scale.

- A data-led approach to performance,prioritisationand decision-making.

- A passion for developing people, buildingcapabilityand creating high-performing teams.

- Experience in banking, financial services, risk, compliance, financial crime, data, analytics, detection,monitoringor operational transformation would beadvantageous.

What success looks like

You will build a clear understanding of the crew's purpose, strategic outcomes, delivery commitments, technology landscape, risk profile, operationaldependenciesand stakeholder expectations.

You willestablishan integrated view of priorities, performance, delivery,riskand dependencies, supported by clear governance and sequencing across squads and stakeholders.





Over time, success will be reflected in improved monitoring capability, sustainable execution, effective risk management, stronger crew performance, and delivery of customer, regulatory and business value.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Banking & Credit More than 10,000 employees

CommBank is Australia’s leading provider of financial services. With customers at the heart of everything we do, we’re focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.

Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It’s what makes CommBank a place of opportunity, where your skills can take you in unexpected directions and you can achieve great things.

Ever wondered what it’s like to work at one of Australia’s Most Innovative companies? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.

CommBank is Australia’s leading provider of financial services. With customers at the heart of everything we do, we’re focused on helping people and businesses move forward financially. We are driven to deliver seamless experiences, in smart, innovative ways.

Our 50,000+ people bring their different backgrounds and unique perspectives to our collaborative environment. It’s what makes CommBank a place of chance, where your skills can take you in unexpected directions and you can achieve great things.

Ever wondered what it’s like to work at one of Australia’s Most Innovative companies? Hear what our people have to say about #CommBankLife on Instagram, LinkedIn and Twitter.

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📌 Executive Manager, Financial Crime Domain (Customer Monitoring) (Sydney)
🏢 Commonwealth Bank
📍 Sydney