Service Leader | Lifeline Crisis Support | Maroochydore

Employment Term: Full-time, Maximum Term Contract (6 months), with the opportunity to apply for the ongoing permanent position following the conclusion of the contract period.

Location: Maroochydore

Remuneration: $58.37 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare. At UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Through Lifeline, we provide vital crisis support and suicide intervention services to people across Australia, helping individuals navigate some of life's most challenging moments.

As a Service Leader, you'll be encouraged to grow, develop, and feel empowered to make a meaningful difference every day. You'll lead a dedicated team committed to delivering compassionate, high-quality support while creating positive outcomes for people seeking help.

Let's make a meaningful difference, together.

Your part in our UnitingCare team

We are currently seeking an experienced and passionate Service Leader to join our Lifeline Crisis Support team on the Sunshine Coast.

This rewarding leadership role is responsible for managing the operational and administrative functions of the service while providing professional leadership and support to Crisis Support employees and volunteers. Working collaboratively with other Service Leaders and key stakeholders, you'll drive service excellence, workforce engagement, and continuous improvement to ensure the best possible experience for help seekers accessing Lifeline services.

In this role, you will:

- Lead and manage all aspects of service delivery to ensure operational goals and performance outcomes are achieved.
- Provide leadership, supervision,



coaching and performance management to Crisis Support employees and volunteers.
- Foster a values-driven culture that attracts, engages and retains a skilled and committed workforce.
- Oversee recruitment, onboarding, training and rostering activities to ensure service needs are met.
- Evaluate recruitment and workforce engagement initiatives, using data and insights to inform planning and continuous improvement.
- Work within quality, compliance and risk management frameworks to support protected, effective and best-practice service delivery.
- Monitor service budgets, reporting requirements and key performance indicators, ensuring accurate and timely reporting.
- Build and maintain strong relationships with community, government and sector stakeholders to enhance service awareness and outcomes.
- Identify opportunities to improve service delivery, stakeholder engagement and client satisfaction.
- Support the development of resources and initiatives that strengthen Lifeline's impact within the community.

What makes a difference for us?

- Bachelor's degree in a relevant field such as Social Work, Psychology, Social Science or a related discipline.
- Lesser formal qualifications with considerable skills, knowledge and extensive relevant experience to an equivalent standard.
- Demonstrated experience leading teams to achieve service performance outcomes, including supervision, coaching and staff development.




- Experience managing operational and administrative functions within a community services, health or human services environment.
- Demonstrated ability to manage budgets, reporting requirements and business administration processes.
- Strong understanding of quality, risk management and continuous improvement frameworks.
- Highly developed communication and relationship-building skills, with the ability to work collaboratively with internal and external stakeholders.
- Ability to develop and maintain effective systems, processes and procedures to support service delivery.
- Current QLD Driver's License.
- Current Blue Card or willingness to obtain one
- Willingness to undergo a Personal History Check as part of the pre-employment screening process.
- Applied Suicide Intervention Skills Training (ASIST) is desirable

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you?

- Flexible work arrangements to support work-life balance
- NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
- A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave , offering paid gender affirmation leave and cultural leav

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📌 Service Leader (Maroochydore)
🏢 unitingcareqld
📍 Maroochydore