Qantas Airways in Mascot is seeking a Manager Operational Design & Readiness to lead the function responsible for operational design, readiness, capability uplift and continuous improvement across customer servicing, recovery and disruption operations.
You will lead a team of Business Analysts and Support Analysts, translate business priorities into practical operational solutions, and collaborate with Digital, Learning & Development and project stakeholders to embed changes that deliver
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📌 Strategic Ops Design & Readiness Leader - Customer Care (Australia)
🏢 Qantas Airways
📍 Australia
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