Job Description

Our Client

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Troocoo is exclusively partnered with a highly regarded, purpose-led not-for-profit organisation operating within Queensland's environmental and circular economy sector. With a statewide network of third-party operators, the organisation plays an key role in delivering meaningful community and environmental impact across Queensland.

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The Position

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As General Manager, Operations, you will provide strategic leadership across a complex statewide operator network, ensuring it remains fit for purpose, commercially sustainable and aligned to evolving customer, community and stakeholder needs. This is a broad and influential leadership role, accountable for network performance, optimisation, governance, safety, compliance and long-term growth.

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Working as part of the senior leadership team, you will lead a high-performing network function, shape strategic initiatives, strengthen operator engagement and identify opportunities to improve accessibility, efficiency and recovery outcomes across Queensland.

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Key Responsibilities Include:

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- Develop and implement initiatives that improve network capability, operational efficiency, service quality, cost control and long-term resilience
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- Identify and evaluate opportunities to optimise network coverage, capacity, accessibility and recovery outcomes in line with future demand and stakeholder expectations
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- Lead, mentor and develop a high-performing team, fostering accountability, collaboration, continuous improvement and a values-led culture
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- Build trusted relationships with operators, industry participants,



government stakeholders and strategic partners
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- Ensure contractual, regulatory, safety, environmental and sustainability obligations are effectively managed across the network
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- Strengthen reporting, performance insights and governance frameworks to support informed decision-making, risk management and continuous improvement
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- Sponsor and deliver strategic projects, business cases and change initiatives that enhance network performance, customer outcomes and organisational effectiveness
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Skills & Experience

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- Extensive senior leadership experience across complex operational, commercial, strategy or service delivery networks
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- Demonstrated experience within regulated, asset-intensive or customer-focused environments such as logistics, environmental services, infrastructure, manufacturing or related sectors
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- Strong commercial acumen, including experience managing contractual arrangements, performance measures and network optimisation initiatives
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- Proven capability managing governance, risk, compliance, safety and operational standards across multi-site or partner-led operating environments
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- Exceptional stakeholder engagement, negotiation and influencing skills, with the credibility to work with executives, commercial partners, government stakeholders and industry participants
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- A values-led leadership style, high integrity and a genuine commitment to sustainability, community impact and environmentally responsible outcomes
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Please note that we are only accepting applications from candidates who are currently based in Australia and hold full working rights.

📌 General Manager - Operations (Queensland)
🏢 Troocoo
📍 Queensland