Your current company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
- Providing 3rd level remote and onsite support for clients.
- Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
- Performing technical support of servers, network and hardware.
- Assisting with the delivery of infrastructure projects.
- Delivering a high level of customer service and communication.
- Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.
What you'll need to succeed
- Demonstrated experience in providing level 3 IT support.
- Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint,
Azure / AWS and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- Experience with Autotask and ConnectWise is highly advantageous.
- A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
- Proven experience working within a Managed Service Provider.
- Current driver's license and access to a car.
What you'll get in return
- Working in an organisation where they develop and grow careers, you will be offered an excellent salary package.
- Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects.
- This organisation prides itself on internal promotion and career development and offers development training.