About the position:

Key Responsibilities include:

- Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations.
- Support the execution of Cullen’s global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency.
- Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement.
- Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management.
- Ensure showroom teams consistently deliver high-quality consultations, strong conversion outcomes, and elevated aftersales experiences.
- Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch.
- Lead, coach, and support Showroom Managers and regional retail leaders to strengthen leadership capability, accountability, and team performance.
- Partner with cross-functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically.
- Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times.

What are we seeking?





- Experience in a multi-site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client-focused environment.
- Proven experience leading high-performing retail teams across multiple locations and driving strong commercial outcomes.
- Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics.
- Demonstrated ability to coach, influence, and develop leaders and teams in a fast-paced and evolving environment.
- Solid commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance.
- Willingness and ability to travel regularly within the assigned region.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Kew, we offer all our team members with a range of benefits including:

- A supportive and collaborative work environment;
- An Employee Assistance Program for you and a family member to utilise;
- Generous staff and family / friend discounts;
- Team events and initiatives included as part of our wellbeing program;
- Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
- The opportunity to join a growing company with a global presence - you really can take your career anywhere!

#J-18808-Ljbffr

📌 Regional Executive (Kew)
🏢 CullenUS
📍 Kew