Job Description

About us

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The Victorian Chamber of Commerce and Industry is Victoria's most influential independent business body, representing a network of more than 100,000 businesses, sole traders and entrepreneurs.

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Our members trust us for expert advice and services in workplace relations, training, international trade, workplace health, safety and wellbeing, networking and policy advocacy. With a team of over 200 passionate professionals, we're committed to helping Victorian businesses and communities thrive.

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About the Role

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We are seeking an experienced and highly organised Course & Program Coordinator – Training to join our Member Services team.

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This is a diverse and hands-on role responsible for coordinating the administration, delivery and continuous improvement of a broad range of training programs, including accredited and non-accredited courses, government-funded initiatives, corporate learning solutions and digital learning programs.

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Working closely with facilitators, clients, government stakeholders and internal teams, you will play a key role in ensuring our training programs are delivered efficiently, achieve strong participant outcomes and continue to meet the evolving needs of business and industry.

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In this role, you will:

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- Coordinate the scheduling and delivery of training courses, programs and funded initiatives
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- Support program administration, reporting, participant engagement and stakeholder communications
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- Prepare government reports, performance updates and program documentation
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- Manage training resources, learning materials and content governance processes
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- Work with subject matter experts and facilitators to review, develop and improve learning content
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- Support facilitator onboarding, contractor management and quality assurance activities
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- Build and maintain strong relationships with members, clients, industry partners and government stakeholders
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- Monitor participant feedback,



training outcomes and continuous improvement opportunities
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- Support key accounts, partnerships, training contracts and funded program delivery
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- Contribute to operational excellence, process improvement and innovative learning solutions
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- Provide leadership and guidance to training administration and support functions, as required
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About You

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To be successful in this role, you will have:

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- Demonstrated experience coordinating training programs, learning projects, RTO activities or government-funded initiatives
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- Robust stakeholder engagement skills and the ability to build trusted relationships across industry, government and business sectors
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- Experience preparing reports, submissions and program performance documentation
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- Knowledge of adult learning principles and training delivery environments
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- Experience managing learning resources, content reviews, quality assurance and continuous improvement activities
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- Excellent organisational skills with the ability to manage competing priorities and deadlines
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- Strong written and verbal communication skills
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- Commercial awareness and a customer-focused mindset
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- Experience using CRM systems, Learning Management Systems and student administration platforms
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- A collaborative approach and passion for delivering exceptional customer experiences
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Please note that the successful applicant will be subject to a satisfactory police check as a pre-condition of employment. Applicants must also hold a valid driver's licence.

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Our Commitment to Equity, Diversity & Inclusion

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We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application.

📌 Program and Course Coordinator - Hybrid (Victoria)
🏢 Victorian Chamber of Commerce and Industry
📍 Victoria