Job Description

Rolltec Doors is seeking a confident, organised Garage Door Insurance Coordinator to manage end-to-end insurance claims - from initial contact, scheduling measures, quoting, ordering doors, coordinating installers

n

This is not a sales role. All work comes directly from our contracted insurance builders and the focus is fast communication, accuracy to keep jobs moving. You'll be supplied with a laptop and phone and a work car is available when required for site meetings and/or measures.

n

ABOUT US

n

Rolltec Doors is a growing garage door and shutter company servicing Brisbane and surrounds. We work closely with insurance builders & asset management companies to deliver fast, accurate, and reliable repairs. Our team is practical, supportive, and focused on getting the job done right the first time.

n

ABOUT THE ROLE

n

You will manage the full lifecycle of garage door insurance claims, including:

n

n
- Handling initial contact with insurance
n
- Scheduling site measures with our technicians
n
- Preparing accurate quotes for garage doors and gates
n
- Submitting quotes and following up approvals with insurance builders
n
- Ordering doors, motors, panels, and materials
n
- Creating purchase orders for materials and installers
n
- Coordinating installation from start to finish
n
- Managing supplier lead times and ensuring correct products are selected
n
- Keeping customers and insurance partners updated throughout the claim
n




- Ensuring all documentation, photos, compliance notes and costings are complete
n
- Closing out jobs in Ascora with accurate notes and attachments
n
- Attending site meetings when required
n

n

This is a true end-to-end coordination role - you run the claim, the materials pipeline and the installation workflow.

n

SKILLS & EXPERENCE

n

n
- Experience in garage doors, shutters, gates or a similar mechanical trade environment (preferred but not essential)
n
- Door knowledge recommended - training provided on-hand
n
- Robust understanding of structured workflows (insurance, construction, or service coordination)
n
- Confidence using job management software (Ascora highly regarded)
n
- Excellent organisational skills - nothing slips through the cracks
n
- Clear communication with insurers, customers, suppliers and technicians
n
- Ability to manage multiple jobs at once while keeping everything moving
n
- A proactive mindset - someone who can jump in and get started
n

n

Perks & Equipment Provided

n

n
- Laptop and phone supplied
n
- Work car available when required
n
- Autonomy - run your own workflow
n
- Supportive, practical team culture
n
- Reliable workload with consistent insurance builder partners
n
- Variety - every claim is different
n
- Real impact on customer experience and operational flow
n

n

LOCATION & HOURS

n

Full-time role based in our Clontarf workshop/office.

📌 Garage Door Insurance Coordinator (End‐to‐End Claims) (Queensland)
🏢 Rolltec
📍 Queensland