AIA Australia is hiring a Senior Member Experience Consultant on a 6‑month contract. You will lead and coordinate a busy contact centre, mentor colleagues, process ancillary claims and support retention activities across calls, emails and servicing tasks.
You’ll drive quality, productivity and customer satisfaction while ensuring data integrity in HAMBS, e5 and VMMP. Successful applicants will have prior contact centre coordination experience, health insurance exposure, solid communication and
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📌 Senior Member Experience Lead - Hybrid, Growth Path (Melbourne)
🏢 Aia
📍 Melbourne
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