Job Summary Overview

The Clinical Services Manager (CSM) will work in conjunction with the Territory Managers (TM), Customer Care and Inside Sales teams to meet the commercial and clinical needs in their State for the purpose of commencing patients on the Omnipod Insulin Management system, increasing referrals and sustaining patients on product

Job Title

Clinical Services Manager

Sales Manager/Supervisor

State Sales Lead

Status

Field Training

Position Overview

The Clinical Services Manager (CSM) will work in conjunction with the Territory Managers (TM), Customer Care and Inside Sales teams to meet the commercial and clinical needs in their State for the purpose of commencing patients on the Omnipod Insulin Management system, increasing referrals and sustaining patients on product

Responsibilities

- Promotes the benefits of insulin pump therapy and sells the Omnipod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering increasing Omnipod adoption in accounts. Partner with accounts to ensure Omnipod is offered as a 1st choice alternative to MDI
- Work with TMs to achieve/exceed NCS Targets for the Territory/State
- Manages patient training with clinics and is able to conduct patient training based on business needs of territory and timeliness of training
- Working with the TMs to implement Sales & Marketing plans at a Territory/State level
- Works in conjunction with Sales, Customer Care and Inside sales to achieve sales goals
- Ability to explain the patient pathway on how to access Omnipod through private and subscription pathways
- Assists with events such as pump clinics, pump support groups, info sessions, in-the office educational events, patient info nights, vendor days, etc
- Support target accounts,



new and existing accounts and diabetes marketplace partnerships
- Builds loyalty & trust by delivering meaningful clinical education and value-based discussions
- Records calls in Salesforce
- Assists with providing regular product demos to patients in person and virtually
- Facilitates product training/certification for new and existing Endocrinologists, Nurse Practitioners (NP) and Certified Pod Trainers (CPT) as required
- Provides field feedback/intel to TM and State Sales Lead on field-based training of customers and HCPs
- Ability to perform administrative duties
- Manages boot stock ordering and event planning with Marketing
- Perform other duties as assigned

Education and Experience Minimum Requirements

- Current qualified credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE), Accredited Practicing Dietitian (APD) or Registered Nurse (RN), or Science specialties
- Prior industry/commercial experience strongly preferred. (Minimum of 2 years of experience)
- Professional and polished presentation skills
- Strong interpersonal communications, both oral and written
- Ability to work Independently, needs minimal direction; extremely flexible and with positive business acumen
- Credibility and contacts within the diabetes community
- Proficiency with computers

Other Requirements

- Valid driver's license required
- This position requires business travel by car or air throughout Queensland
- Must reside within Brisbane region




- Overnight travel will be required. (2 - 5 Days per month)

Company Culture / About Insulet

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Insulet Corporation is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

(Know Your Rights)

Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers.

Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.

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📌 Clinical Services Manager (12 Months Full -Time Contract) (Brisbane City)
🏢 Insulet
📍 Brisbane City