Job Description

Come shape the future of education with us.

n

At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.

n

That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.

n

We're now looking for a Sales Development Representative to join our Expansion team in Melbourne and play a key role in driving our next phase of growth.

n

About The Role & Team

n

You'll work within our growing Expansion team to drive revenue growth from our existing customer base. Your primary mission will be to convert leads into product outcomes for existing customers - connecting with decision-makers at schools, understanding their challenges and demonstrating how Compass can help them get more from the platform.

n

This role is perfect for someone who thrives on building relationships, enjoys the energy of outbound sales and wants to make a meaningful impact in education.

n

The successful candidate will be someone who hits the ground running, taking initiative to deeply understand our product, our customers and the value Compass delivers to schools every day.

n

What You'll Do

n

Customer Engagement & Conversion

n

n
- Engage existing Compass customers through outbound campaigns, identifying needs and articulating the value of our products
n
- Actively monitor and achieve individual conversion performance against targets
n
- Practice active listening to understand customers' goals and challenges,



and deliver high-quality advice and solutions
n
- Consistently deliver exceptional customer experiences and identify opportunities for growth
n

n

Sales Expertise & Product Knowledge

n

n
- Develop and maintain a strong understanding of all Compass modules and effectively communicate their features and advantages
n
- Keep up to date on outbound campaign development processes and proactively sharpen your sales techniques
n
- Contribute to team success by sharing common customer queries, challenges and key insights
n

n

Team & Operational Excellence

n

n
- Collaborate with internal stakeholders to build synergies across sales teams and drive customer outcomes
n
- Capture activity status accurately and own the end-to-end customer experience
n
- Proactively capture and share feedback to enable continuous improvement across campaigns
n

n

Requirements

n

About You

n

You're energetic, driven and curious. You enjoy the challenge of outbound sales and are motivated by growth, performance and continuous improvement.

n

You will bring:

n

n
- 1+ years' experience in a sales or outbound contact centre environment
n
- A track record of meeting or exceeding targets in a performance-driven environment
n
- Confident communication skills and the ability to build solid relationships at all levels
n
- Resilience and a positive mindset when navigating objections and maintaining momentum
n




- Strong attention to detail and the ability to thrive in a fast-paced environment
n
- Flexibility to work until 8pm on occasions to support campaign activity
n

n

Highly regarded:

n

n
- Experience using a CRM or sales tool (HubSpot preferred, but not essential)
n
- A tertiary qualification in business, communications or a related field
n
- Prior experience in EdTech, SaaS or a high-growth scale-up environment
n

n

Benefits

n

Why Join Compass

n

You'll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.

n

What we offer:

n

n
- A hybrid working environment, based out of our Melbourne office hub
n
- Learning and development opportunities, including a dedicated PD budget
n
- 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support
n
- A parental leave program for both primary and secondary carers
n
- Regular team events, social budgets and in-office perks to keep you connected — from team lunches to end-of-week socials
n
- Employee Referral Program
n
- A supportive, inclusive culture where your voice is valued and heard
n

n

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

n

Prior to commencing employment, you'll need:

n

n
- A satisfactory National Police Check
n
- Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)
n
- A valid driver's licence (onsite school visits are part of the role)
n
- A valid Working with Children's Check (Employee)
n

n

Find out more about Compass on our website — www.compass.education.

📌 Sales Development Representative (Williamstown)
🏢 Compass Education
📍 Williamstown