E-Commerce Customer Experience Specialist (New South Wales)

E-Commerce Customer Experience Specialist (New South Wales)

03 Sep
|
Eastvantage Careers
|
New South Wales

03 Sep

Eastvantage Careers

New South Wales

Eastvantage Careers is seeking a Customer Experience Assistant to manage live chat and social media inquiries, while handling exchanges, refunds, and fraud cases. You will log faults, process credits, and track wholesale inquiries via Woocommerce.

The role involves monitoring reviews, preparing monthly CS reports (retention and NPS), and coordinating with the stockist/warehouse team as needed. Prior BPO with ecommerce exposure is preferred.

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📌 E-Commerce Customer Experience Specialist (New South Wales)
🏢 Eastvantage Careers
📍 New South Wales

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