Ingram Micro Inc. in Sydney, NSW is seeking a Principal Support Engineer to lead complex customer investigations and drive rapid resolutions. You will coordinate with Engineering, Product and vendors to eliminate root causes, improve MTTR, and elevate the customer experience.
This senior role requires ownership, urgency and transparent communication of technical issues to customers and internal stakeholders. Hybrid working, growth opportunities, and a collaborative global team await.
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📌 Senior Support Engineer - Lead Escalations & MTTR (Sydney)
🏢 Ingram Micro
📍 Sydney
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