About Our Client

Our client is a well-regarded Queensland-based organisation delivering critical services to communities across the state. They are committed to continuous improvement and are seeking an experienced improvement practitioner to lead a targeted operational review focused on identifying practical, sustainable efficiencies.

Job Description

As the Senior Lead Improvement Specialist, you will lead a structured diagnostic review of operational processes, applying proven continuous improvement methodologies to identify inefficiencies, bottlenecks and opportunities for optimisation.Key responsibilities include:

- Leading end-to-end diagnostic reviews of operational and service delivery functions.
- Defining project scope, methodologies, stakeholder engagement plans and review frameworks.
- Conducting process mapping, workflow analysis and root cause assessments.
- Analysing quantitative and qualitative data to identify improvement opportunities.
- Facilitating workshops, interviews and stakeholder consultation sessions.
- Developing practical recommendations and improvement roadmaps.
- Preparing executive-level reports, presentations and business cases.
- Managing risks, dependencies and governance requirements throughout the review.
- Providing expert advice to senior leaders on operational efficiency and business improvement strategies.
- Driving stakeholder alignment and fostering a culture of continuous improvement.

The Successful Applicant

To be successful,



you will bring extensive experience leading business improvement, operational excellence or transformation initiatives within complex organisations.

You will have:

- Demonstrated experience leading diagnostic reviews, operational improvement programs or business transformation initiatives.
- Lean Six Sigma Green or Black Belt certification (or equivalent improvement methodology certification).
- Strong expertise in process mapping, workflow analysis and root cause investigation.
- Experience developing business cases, recommendations and implementation roadmaps.
- Outstanding stakeholder engagement, facilitation and influencing skills.
- The ability to translate complex findings into clear, actionable recommendations.
- Strong analytical and problem-solving capabilities.
- Experience presenting findings and recommendations to executive stakeholders.
- Previous experience within government, regulated industries, financial services, grants, claims, lending or other high-volume service environments will be highly regarded.

What's on Offer

- Competitive hourly rate contract.
- High-profile Queensland Government project.
- Opportunity to work autonomously and influence senior decision-making.
- Meaningful work focused on improving outcomes for Queensland communities.
- Brisbane-based engagement with a team-oriented stakeholder environment.
- Immediate opportunity to make a measurable impact through operational excellence initiatives.

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📌 Senior Lead Improvement Specialist (Brisbane City)
🏢 Lounjee
📍 Brisbane City