We are currently recruiting 12 Call Centre Operators to join a well-established NSW Government organisation based in Newcastle.
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This is a great opportunity for experienced customer service professionals to join a busy contact centre setting, assisting customers across a range of enquiries within the Travel & Recreation – Transport space.
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About the Role
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As a Call Centre Operator, you will provide high-quality customer service and support, assisting customers over the phone, responding to enquiries and navigating a range of systems and processes.
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- Location: Newcastle CBD
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- Pay Rate: $37.50 per hour + super
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- Contract: 25 September 2026 – 24 March 2027
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- Hours: 35 hours per week / 7 hours per day
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- Roster: Rotating roster between 6am and 10pm, Monday to Sunday, including public holidays
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- Positions Available: 12
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About You
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We are looking for candidates with 2–3 years of customer service experience gained within a call centre, administration, retail or similar customer-facing environment.
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You will ideally have:
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- Strong verbal and written communication skills
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- Previous experience working in an office or professional environment
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- Confident computer and typing skills
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- Experience using Microsoft Outlook, Teams and Microsoft Office
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- Strong email etiquette and attention to detail
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- The ability to learn new systems and processes quickly
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- A reliable, professional and customer-focused approach
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- Flexibility to work across the full rotating roster
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- Previous government experience is advantageous but not essential
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Training & Working Arrangements
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Successful candidates will complete two weeks of full-time classroom-based training, followed by a supported nesting period working closely with experienced team members. Full attendance throughout the training period is required.
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The role will initially be onsite in Newcastle. Hybrid working may become available following training and competency assessment, subject to business requirements. This is not a fully remote position.
📌 Call Centre Operator - NSW Government (New South Wales)
🏢 Quay Appointments
📍 New South Wales
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