Job Description

Grade 2, Value Range 2 – $72,189 per annum

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Employment status

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Part Time

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Location

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Melbourne

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Contact name

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Contact email

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Our Concierge Security officers combine frontline customer service with security expertise. Reporting to the Coordinator, Security Operations, you'll be the welcoming face of our venues — sharing knowledge of our exhibits, collections and spaces with visitors — while monitoring designated areas to identify and prevent security breaches, theft and other disturbances. Working closely with our Security Operations Centre (SOC), you'll report suspicious activity, elevate incidents promptly, and support team tracking and incident reporting to keep our people, visitors and collections safe.

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Some of the key duties include:

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- Monitoring all museum spaces — including collections, galleries and front-of-house areas — to ensure the safety of visitors, staff, assets and equipment
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- Interacting with visitors to provide an engaging, enjoyable experience, including information about galleries, ticketed exhibitions, programs, tours, events, retail and food and beverage facilities
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- Positively resolving visitor issues and complaints within Museum guidelines and procedures
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- Recording incidents, observations and customer engagement feedback in the SOC database accurately and promptly, and communicating relevant incidents through established channels
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- Supporting the Security Operations Centre by monitoring surveillance feeds,



tracking team movements and maintaining awareness of facility-wide security status
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- Responding promptly in emergencies as a key member of the incident response team — assisting with evacuations, medical emergencies and other crisis scenarios, and providing first aid when required
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The successful applicant will have:

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- Strong verbal communication and customer service skills, with demonstrated experience engaging with people to create a positive and memorable experience
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- Ability to stay calm under pressure and handle emergencies with a level head
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- Prior experience in a security role, preferably in a public-facing setting
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- Proficiency in using security software and incident reporting tools, with attention to detail and the ability to handle sensitive data securely
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- Certificate II in Security Operations, a valid Security Licence, current First Aid and CPR certification, and a valid Victorian Driver's Licence
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OTHER INFORMATION

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This is an ongoing, irregular part-time (0.7 FTE) position based across Museums Victoria's venues — Melbourne Museum (including the Royal Exhibition Building), the Immigration Museum, Scienceworks and the Merri-bek Annexe. The role works to a roster that regularly includes weekends, public holidays and hours outside the standard span. The salary on offer is Grade 2, Value Range 2 – $72,189 per annum, pro rata + 12% Superannuation.

📌 Concierge Security - Museums Victoria
🏢 Council of Australasian Museum Directors
📍 Victoria