Job Description

Looking for IT Support Fresher - Brendale - North Brisbane

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NOTE: Candidate who have 3+ years of experience are not eligible to apply for this role.

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Your New Company:

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Our client is a successful family-owned advertising company operating within the promotional products industry. With a workforce of approximately 200-300 employees, the organisation combines international product sourcing with local production and decoration services. The business values responsive internal support and relies on a stable IT environment to keep both office and production operations running efficiently.

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Your New Role:

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As an IT Support Officer, you will serve as the first point of contact for internal staff, providing day-to-day technical support across the organisation. Working closely with the IT team, you will troubleshoot hardware, software, and access-related issues while ensuring users receive timely and effective support.

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- Providing first-line IT support for hardware, software, and system access issues.
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- Supporting users across a large onsite production facility and remote staff.
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- Managing user onboarding, account administration, and offboarding activities.
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- Administering Microsoft 365 licences and Active Directory user accounts.
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- Supporting Windows-based domain environments and Microsoft 365 applications.
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- Assisting with specialised production systems and coordinating vendor escalations when required.
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- Utilising remote support and monitoring tools such as TeamViewer and Pulseway.
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- Maintaining IT documentation and contributing to continuous improvement of support processes.
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What you will need to succeed:

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- Previous experience in an IT Support, Help Desk, or Service Desk position.
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- Solid knowledge of Microsoft Windows operating systems and Microsoft 365.
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- Basic Active Directory administration experience, including user management and permissions.
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- Strong troubleshooting and problem-solving skills.
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- Excellent communication and customer service capabilities.
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- Experience supporting users in a hands-on onsite environment.
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- The ability to work effectively within a small collaborative IT team.
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- A proactive, solutions-focused attitude and willingness to learn new technologies.
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- Exposure to remote support tools and monitoring platforms will be highly regarded.
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What you will get in return:

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- Permanent full-time opportunity with a stable and growing organisation.
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- Work within a supportive and team-oriented IT team.
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- Exposure to a broad range of technologies and production environments.
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- Opportunities to develop your technical skills and career.
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- Convenient North Brisbane location.
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- Competitive salary package and long-term career prospects.
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📌 IT Support - Fresher (Eton)
🏢 Rashi Joshi
📍 Eton