Job Description

Finance & Procurement Systems Support Officer

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Ringwood, VIC

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$60 per hour + Super

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3-Month Contract

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An exciting opportunity exists for an experienced Finance & Procurement Systems Support Officer to join a Victorian Government organisation based in Ringwood on a 3-month contract.

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This role is responsible for providing first-level support across procurement and finance systems, assisting users with Procure-to-Pay (P2P) and accounts payable queries, and working closely with the Zycus support team to resolve incidents and service requests.

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Acting as the first point of contact for internal stakeholders, you will play a key role in supporting system users, maintaining SharePoint resources, delivering training, and assisting with finance system enhancements and Oracle system update testing.

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Key Responsibilities

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- Provide first-level support for procurement, purchasing, and accounts payable queries.
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- Respond to and resolve Procure-to-Pay (P2P) user issues.
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- Manage incoming support requests and helpdesk enquiries.
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- Escalate complex issues to relevant technical support teams where required.
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- Liaise with the Zycus support team to track and resolve incidents and requests.
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- Provide administrative and triage support to the Finance Systems team.
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- Maintain finance systems SharePoint sites, permissions, and online resources.
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- Deliver Procure-to-Pay training sessions to end users.
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- Develop and maintain training manuals, user guides, and procedural documentation.
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- Assist with testing and validation of Oracle system updates and enhancements.
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- Support continuous improvement initiatives across finance systems and processes.
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About You

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- Strong problem-solving and analytical skills.
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- Excellent communication and stakeholder engagement abilities.
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- The ability to explain processes and system functionality to end users.
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- Strong organisational and time-management skills.
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- A collaborative approach and ability to work effectively across teams.
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- Experience administering and maintaining Microsoft SharePoint environments.
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- The ability to create and maintain training materials and user documentation.
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- A willingness to learn recent systems and support process improvements.
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Essential Experience

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- Experience supporting finance, procurement, ERP, or Procure-to-Pay (P2P) systems.
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- Knowledge of IT Service Management (ITSM) tools and processes, such as ServiceNow, Remedy, or similar platforms.
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- Understanding of procurement and accounts payable processes.
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- Experience managing support requests, incidents, or service tickets in a structured environment.
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Desirable Experience

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- Exposure to Zycus, Oracle, or similar enterprise procurement and finance systems.
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- Experience delivering end-user training.
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- Previous experience working within government or a large complex organisation.
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Finance & Procurement Systems Support Officer (Queensland)
🏢 Www.Chandlermacleod.Com
📍 Queensland