Commerce is seeking a commercially minded Customer Success Manager to own a hybrid portfolio of named and scaled accounts, with direct accountability for Net Revenue Retention (NRR). You will drive onboarding, adoption, renewal, and expansion across both one-on-one and digital programs, aligning customer outcomes with revenue goals.
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You'll build strategic success plans, manage renewal risk, and partner with Sales, Product, and Marketing to scale programs and drive long-term customer value.
📌 Strategic CSM: Hybrid Accounts & Scaled Growth (New South Wales)
🏢 BigCommerce Pty
📍 New South Wales
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