Job Description

Position Purpose/Summary

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Responsible for ensuring correct cash collections and disbursements within the Collections Department. Work is performed under the supervision of the Treasurer. No supervision is exercised over other employees.

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Essential Functions

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- Collects payments and answers questions from the public via the window.
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- Responds to collection inquiries via the telephone.
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- Prepares and researches refunds because of overages on taxes.
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- Processes customer payments received in the mail or through lock box.
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- Helps other departments as needed.
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Knowledge, Skills, And Abilities

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- Ability to use basic computer software and Microsoft Office Suite.
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- Ability to communicate with customer on a skilled level.
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- Ability to keep accurate records and back-up to enforce solutions to problems.
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- Basic math skills.
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Education And Experience

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- High school diploma or equivalent.
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- One year of previous customer service experience.
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📌 Customer Service Representative (Collector)
🏢 City of Springfield Human Resources
📍 Collector