Brisbane Veterinary Specialist Centre (BVSC) is seeking a passionate, highly organised and client-focused Part-Time Administration Officer to join our team.
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Working within a busy specialist veterinary hospital, you'll play an important role in creating a positive experience for our clients and their pets from the moment they walk through our doors. This is a varied and rewarding part-time position, suited to someone who thrives in a fast-paced environment, enjoys working as part of a team and genuinely cares about providing exceptional service.
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About You
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We are looking for someone who:
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- Has previous experience in veterinary reception, medical reception, healthcare or a similarly client-focused environment
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- Is genuinely passionate about providing outstanding customer service
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- Communicates confidently and compassionately, particularly in challenging or emotional situations
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- Is highly organised and able to prioritise effectively in a fast-paced environment
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- Has excellent attention to detail
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- Can confidently manage competing demands while remaining calm and professional
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- Enjoys working collaboratively as part of a multidisciplinary team
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- Is compassionate, reliable and committed to delivering a high standard of service to clients and their pets
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The Role
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Your day-to-day responsibilities will include:
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- Welcoming clients and patients to our specialist hospital
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- Managing a busy reception desk, phone calls and email enquiries
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- Scheduling specialist appointments and coordinating bookings
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- Liaising with referring veterinary clinics and our specialist teams
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- Processing payments, estimates and client accounts
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- Supporting the smooth flow of patients through the hospital
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- Providing explicit, compassionate and professional communication
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- Maintaining accurate client and patient records
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- Working closely with our veterinary, nursing and administration teams
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Why Join BVSC?
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This is an opportunity to become part of a dedicated team working within a specialist veterinary environment where exceptional patient care and client experience are at the heart of what we do.
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As a part-time team member, you'll have the opportunity to contribute to a professional and supportive hospital environment while enjoying the benefits of part-time employment.
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Every day brings something different, and your contribution will play an important role in helping our hospital run smoothly and ensuring clients feel supported throughout their pet's specialist care journey.
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If you are an experienced administration or reception professional who enjoys working in a busy environment and wants to make a genuine difference to clients, patients and the veterinary teams around you, we'd love to hear from you.