- Build trusted relationships with candidates and their families
- Provide personalised mentoring, education and encouragement throughout candidates' decision-making journeys
- Partner with internal teams and external stakeholders to ensure candidates receive appropriate support, information and access to services
- Represent Cochlear at consumer and qualified events
- Track insights and identify trends
- Contribute ideas to continually enhance the candidate experience
- Work closely with Marketing, Sales, Clinical and Customer Service teams from candidates' first enquiry through implantation and beyond
Requirements
- Strong communication skills and confidence building relationships over the phone, via email and in person
- Natural empathy and emotional intelligence
- Proactive mindset and commitment to following through on promises
- Excellent organisation skills
- Comfort working with data and digital tools
- Ability to influence, build trust and help people make informed decisions
- Experience in patient support, hearing health,
audiology or healthcare is valuable but not essential
- Passion for helping others and eagerness to learn
Core Competencies
Demonstrates strong communication and relationship-building skills, with a proactive approach to mentoring and supporting candidates throughout their decision-making journeys. Utilizes data and digital tools to track insights and enhance the overall candidate experience.
Highest-signal resume keywords
- Strong Communication Skills
- Empathy and Emotional Intelligence
- Proactive Mindset
- Excellent Organisation Skills
- Patient Support Experience
Soft Skills
- Confidence Building Relationships
- Influencing Skills
- Commitment to Following Through
- Passion for Helping Others
- Eagerness to Learn
Industry Keywords
- Patient Support
- Hearing Health
- Audiology
- Healthcare