Kingborough Council is seeking a Digital Experience Business Analyst to support digital transformation by analysing and redesigning community-facing and internal processes. You will work with stakeholders across the organisation to map customer journeys, identify improvement opportunities and design simpler, more efficient services that enhance customer experience.
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You will play a key role in supporting the implementation of a contemporary CRM platform, driving digitisation, automation and continuous
📌 Digital Experience Analyst -- CX & CRM Transformation (City of Kingston)
🏢 Kingborough Council
📍 City of Kingston
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