Rates Officer City of Parramatta•Parramatta, NSW, AU

Job Description

Job Description

At a Glance

Salary: $ 91,365.95 to $100,642.13 + 12% superannuation

Employment Type: Full time Term contract for up to 1 July 2027.

Closing date: 9pm, 30 Sunday August 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we're heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About The Role

This position is responsible forcontributing to the Rates Team, providing a customer focused rates and revenue service to both internal and external clients by ensuring that the rates and revenue administrative functions are carried out in an effective and efficient manner.

In this role you will

- Deliver customer-focused rates administration by processing all requests accurately, on time, and in line with Council procedures and documentation requirements.
- Maintain and update rates data and transactions including changes (e.g. address, ownership), certificates, rebates, adjustments, refunds, and reporting from the rates system.
- Administer rates policies and compliance such as pensioner rebates, rate categories, exemptions, lot aggregations, and waste charge adjustments.
- Manage financial processing and recovery including EFT reconciliations, payment reviews, and debt recovery for outstanding rates and charges.
- Provide support, advice, and communication to internal and external stakeholders, respond to enquiries, and contribute to team goals and continuous improvement.

What's On Offer

We are offering a full time term contract for up to 1 July 2027, with a competitive remuneration package from $ 91,365.95 to $100,642.13 plus 12% superannuation.

Your employee experience with City of Parramatta includes

- Flexibility: Hybrid working conditions, flexi‐time scheme, additional leave over the Christmas period
- Leave: 15 days personal leave, Long service leave after 5 years
- Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
- Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
- Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

About You

The successful candidate is someone who has:

- 3 years experience in a local government rates and revenue environment.
- Sound working knowledge and understanding of issues associated with local government rates and revenue.




- Well-Developed customer service skills.
- Well - Developed verbal and written communication skills.
- Ability to meet strict deadlines and work under pressure.

To be considered for this role, you must meet the essential requirements in the Position Description, including:

Qualifications/Licences

- Certificate in business related field, or Certificate qualification in bookkeeping

Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

Criminal History Check

A criminal history does not necessarily disqualify a prospective candidate from selection.

How we work: Inclusion & Belonging

At the City of Parramatta, inclusion and belonging are central to how we work. We're building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.

We are committed to a fair, inclusive, and accessible recruitment process and support reasonable adjustments throughout recruitment and employment – contact for a confidential discussion.

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📌 Hybrid Rates & Revenue Officer (New South Wales)
🏢 the original
📍 New South Wales