The Inside Sales Consultant is responsible for generating, developing and converting sales opportunities through proactive telephone, digital and virtual engagement with prospective and existing customers. The role combines lead generation, business development, needs discovery, solution positioning, sales qualification and opportunity conversion. The Inside Sales Consultant will engage primarily with small to medium-sized businesses, understand their business and operational requirements, identify opportunities where our software and services can create value, and progress qualified opportunities through the sales process.

Key responsibilities

Make outbound calls and undertake proactive engagement with prospective customers

Respond promptly to inbound enquiries, campaigns and marketing-generated leads

Develop and maintain a pipeline of prospective customers through structured prospecting activity

Research prospective organisations to understand their business, industry and potential requirements

Identify appropriate decision-makers and influencers within target organisations

Generate new sales opportunities through effective telephone, email and digital outreach/engagement

Conduct structured discovery conversations to understand customer objectives, business processes, challenges and requirements

Qualify opportunities based on business need, fit, urgency, authority, commercial potential and likelihood of conversion

Present and position relevant software and services in terms of customer outcomes, benefits and business value





Maintain an accurate and active sales pipeline and manage opportunities from initial contact through qualification, proposal, negotiation and close

About you

2–5 years' experience in inside sales, business development, telemarketing, customer acquisition or software/SaaS and professional services sales

Demonstrated success in a target-driven sales environment

Strong telephone and interpersonal communication skills

Confident and persuasive communication style with the ability to build rapport quickly

Demonstrated ability to identify customer needs through effective questioning and listening

Ability to conduct a commercial conversation with business owners, executives and operational managers

Ability to understand and explain technology and software solutions in straightforward business language

Strong objection-handling, negotiation and closing skills

Experience using CRM systems and maintaining accurate sales records

Solid time management and organisational skills

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📌 SaaS Inside Sales Specialist: From Prospecting to Close (New South Wales)
🏢 Central Innovation
📍 New South Wales