Townsville City Council is seeking a Coordinator Customer Experience to shape how residents, businesses and visitors interact with council. You will champion a customer-first approach, lead a small team of customer experience specialists, and partner with business units to improve services and resolve pain points.
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You will use feedback, data and insights to drive opportunities for continuous improvement, build solid stakeholder relationships and provide strategic advice to deliver exceptional
📌 Customer Experience Leader -- Community Impact (Townsville)
🏢 Townsville City Council
📍 Townsville
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