Job Description

Yo-Chi Balaclava is where it all began and now it's time for a makeover! As we near our exciting re-opening, we're looking for a Venue General Manager to lead the next chapter of this iconic venue, make their mark and shape an incredible team.

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About Yo-Chi

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At Yo-Chi, we're a community where people grow, feel connected, and have fun doing what we do best! We create high energy spaces where both our guests and team feel welcome, supported and inspired.

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Since opening our doors in Balaclava in 2012, we've grown to 70+ locations nationwide and expanded internationally, all while staying true to our family owned roots. As we continue to grow, we're looking for passionate leaders who want to make a genuine impact, build great teams and help us Share the Chi.

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About The Role

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As the Venue General Manager, you'll lead from the front, build and develop a high performing team, create exceptional guest experiences and drive strong commercial results.

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This opportunity would suit a confident, hands-on leader who thrives in a fast-paced environment, takes ownership and knows how to bring out the best in their team. You'll play a key role in shaping the next chapter of Yo-Chi Balaclava, setting the standard, building a strong culture and creating a venue your team and community love being part of.

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What We're Looking For

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- An experienced leader from hospitality, retail or QSR, ideally within a high-volume environment.
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- Confident managing venue performance, including labour, COGS, budgets and P&L.;
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- A hands-on leader who loves being on the floor and leading alongside their team.
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- Someone passionate about building great teams, strong culture and exceptional guest experiences.
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- Resilient,



adaptable and able to bring calm, positive energy to a fast-paced setting.
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- Hungry to make an impact and grow with Yo-Chi.
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What you'll be doing:

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- Lead by example - deliver outstanding guest experiences and set the standard for your team.
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- Coach & inspire - motivate and develop your team to perform at their best.
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- Drive standards - uphold excellence in service, quality, safety and presentation.
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- Financial accountability - manage labour, COGS, and P&L; to deliver strong results.
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- Build culture - recruit, train, and retain top talent, fostering a positive, high-performing team.
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- Community focus - connect with the local area through events and partnerships to grow the Yo-Chi love.
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Why Yo-Chi?

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- Competitive salary + quarterly bonuses - your results and leadership are recognised and rewarded.
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- Give back together - enjoy 2 paid volunteer days each year to make a difference with your peers.
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- Career progression - we're not just opening venues, we're developing leaders.
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- Flexible roster - Both day and night shifts.
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- Free Yo-Chi every shift (plus generous discounts) - CHI-LICIOUS!
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- Culture worth sticking around for - Connection at the heart of everything we do.
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- Wellbeing first - access to our Happiness Hub for wellness, learning, and support.
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- Booming brand energy - be part of one of Australia's fastest-growing hospitality groups.
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If you're ready to take ownership, build something special and lead the next chapter of the venue where it all began... this is your moment!

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Want to get a feel for what we're about? Check out our website www.yochi.com.au, follow us on Instagram @iloveyochi, or pop by a venue to feel the CHI!

📌 Venue General Manager (Victoria)
🏢 Yo-Chi Frozen Yogurt
📍 Victoria