Job Description

An established national construction and infrastructure organisation is seeking a Service Desk Analyst to join its Information Technology team, based at its head office near Brisbane CBD.

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This is a great opportunity for an IT support professional who enjoys working directly with users, solving technical problems and delivering a high level of customer service. Working within a close-knit IT team, you'll provide Level 1 and Level 2 support across the organisation and play an important role in keeping employees connected, productive and supported.

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The Role

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Service Desk Analyst

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Fortitude Valley, Brisbane | Permanent Opportunity

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Responsibilities

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- Providing Level 1 and Level 2 technical and desktop support.
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- Logging, managing and resolving incidents and service requests within agreed service levels.
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- Troubleshooting desktop hardware, software, applications and connectivity issues.
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- Installing, configuring and deploying hardware and software.
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- Supporting users across Microsoft technologies, remote access and business applications.
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- Providing guidance and training to employees on IT systems and technology.
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- Maintaining the IT Asset Register and supporting the lifecycle of IT equipment.
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- Coordinating the ordering, allocation, collection and retirement of IT assets.
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- Escalating more complex technical issues where required while maintaining a positive user experience.
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About You

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We are looking for someone who combines strong technical fundamentals with a genuine customer-service mindset.

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- Previous experience in a Service Desk, Help Desk, Desktop Support or IT Support role.
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- Tertiary qualifications in Information Technology or a related discipline.
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- Good knowledge of desktop hardware and software environments.
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- Experience supporting Microsoft products and technologies.
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- Strong troubleshooting and problem‐solving skills.
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- Excellent communication skills and the ability to support both technical and non‐technical users.
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- A professional, responsive and customer‐focused approach.
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- The ability to work collaboratively within a small, solutions‐focused team.
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- Strong organisation skills and attention to detail.
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The Chance

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You'll join an established organisation with a broad technology environment and a diverse internal user base. The role provides the opportunity to develop your technical capability, gain exposure across different areas of IT and build strong relationships throughout the business.

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If you're an approachable, technically capable IT support professional looking for your next opportunity, we'd love to hear from you.

📌 Service Desk Analyst (Queensland)
🏢 Davidson
📍 Queensland