You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

You will be working as part of a team delivering privacy and cyber breach responses for licence and photocard customers, the management of identity integrity, identity investigations and escalated operational support relating to proof of identity and overseas licence conversions and other matters related to licence issuance.

This role will see you oversee Transport for NSW’s role in identity management lifecycle by managing the integrity of the licensing and photocard register, ensure accurate customer identification, provide identity management advice, liaise with other government agencies, and support stakeholder and customer remediation pathways.

You will lead improvements to identity management processes and customer remediation pathways in a complex environment involving cyber incidents, privacy issues, identity fraud risks, and multi‑agency collaboration.

For more information on this position and business unit, view the role description and information pack.

About you

Your capabilities across project management, stakeholder engagement, identity management, and responding to complex proof‑of‑identity matters formed across public sector regulatory environments, customer‑facing services,



and operational support functions will see you excel in managing cyber and privacy incident responses, overcoming challenges involving tight deadlines, confidentiality, legislative complexity, and evidence preparation to lead to robust customer outcomes and improved identity integrity.

You're recognised as an ethical, effective communicator and collaborative problem‑solver, skilled at managing complex communications, analysing issues, providing expert advice, and leading teams, experienced in identity investigation, operational support, document verification, stakeholder collaboration, and developing pathways for customer remediation.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Wednesday 15th July 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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📌 TL Identity Investigations & Response (Parramatta)
🏢 Nameless
📍 Parramatta