Senior Support Engineer - Lead Escalations & MTTR (New South Wales)

Senior Support Engineer - Lead Escalations & MTTR (New South Wales)

03 Sep
|
Ingram Micro
|
New South Wales

03 Sep

Ingram Micro

New South Wales

Ingram Micro Inc. in Sydney, NSW is seeking a Principal Support Engineer to lead complex customer investigations and drive rapid resolutions. You will coordinate with Engineering, Product and vendors to eliminate root causes, improve MTTR, and elevate the customer experience.

This senior role requires ownership, urgency and clear communication of technical issues to customers and internal stakeholders. Hybrid working, growth opportunities, and a cooperative global team await.

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📌 Senior Support Engineer - Lead Escalations & MTTR (New South Wales)
🏢 Ingram Micro
📍 New South Wales

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