About the role:
In this role, you will manage a caseload of community-based elderly individuals receiving the Commonwealth Support at Home program in the Coffs Harbour and Surrounds. You will assess their needs, develop personalised care plans and manage budgets in accordance with program guidelines, to ensure each customer's unique requirements are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our Clinical, Scheduling and Service Delivery teams will be crucial to delivering comprehensive care.

This is a full time permanent role. You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. As you will regularly visit clients in their homes, you will need to be based close to, and willing to travel, within this region.

What we’re looking for

- Experience in community-based case management is ideal.
- Experience with managing Government funded in home aged care services and budgets an advantage.
- Current driver’s licence and a reliable vehicle with minimum Third-Party insurance.
- Strong communication skills, both verbal and written.
- Demonstrated empathy and compassion.
- Excellent problem-solving abilities and critical thinking skills.
- Good organisational and time management skills.




- Cultural competence and the ability to work with diverse populations.
- Advocacy skills to ensure clients' needs are met.
- Collaboration and teamwork skills to work effectively with interdisciplinary teams.

About you:

To be successful in this role, you will have:

- Ideally proven experience in community-based case management.
- Experience with Support at Home and budgets is advantageous.
- Current driver’s licence and a reliable vehicle with minimum Third-Party insurance.
- Strong communication skills, both verbal and written.
- Demonstrated empathy and compassion.
- Excellent problem-solving abilities and critical thinking skills.
- Good organisational and time management skills.
- Cultural competence and the ability to work with diverse populations.
- Advocacy skills to ensure clients' needs are met.
- Collaboration and teamwork skills to work effectively with interdisciplinary teams.
- Diploma or Cert IV in Case Management or equivalent (desirable).

Key details:

Employment arrangement: Full-time permanent role, 75 hrs per fortnight

Internal application deadline: 5pm, Thursday 3 August 2026

Application process: Before applying, please review the job requirements and consider how your experience aligns with the role. Then seek your manager's endorsement and submit your updated CV via the link provided. Email applications will not be accepted.

📌 Care Partner - Coffs Harbour and Surrounds (Full-time Opportunity)
🏢 SilverChain
📍 Coffs Harbour