Job Description

Job Category: Administration and Office Support

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Are you passionate about helping people and delivering outstanding customer service?

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We're looking for a positive, approachable and organised team member to join our Customer Support team.

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Position: Customer Support Officer

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Job Type: Part Time - 3 days per week - Monday, Thursday and Friday

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Tenure: Temporary - 30 June 2027

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Location: Stawell

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Package: $71613.43 per annum pro rata - $36.24 per hour

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About Northern Grampians Shire Council

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Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and adaptable environment that values the balance between work and our employees' personal lives.

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Job Description

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Customer Support Officer

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As a Customer Support Officer, you'll be the first point of contact for many of our customers, providing friendly, professional assistance across a wide range of Council services. You'll respond to enquiries in person, over the phone and electronically,



helping to connect customers with the information and services they need while creating a positive experience with every interaction.

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Why join the Customer Support Team?

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- Be the friendly face and voice of Council for our community.
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- Make a real difference by helping people access the services they need.
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- Gain exposure to all areas of Council and build broad organisational knowledge.
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- Develop valuable communication, problem-solving and customer service skills.
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- Work in a supportive, collaborative team that values learning and growth.
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- Enjoy a varied role where every day brings new challenges and opportunities.
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- Build strong relationships with colleagues across a wide range of departments.
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- Develop transferable skills that can open doors to future career opportunities within Council.
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- Play an important role in delivering positive experiences for our customers.
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- Contribute to a team that values professionalism, respect and continuous improvement
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About you

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We are looking for someone who:

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- Enjoys helping people and takes pride in delivering friendly, professional customer service.
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- Is an excellent communicator who can confidently engage with a wide range of people, whether face-to-face, over the phone or in writing.
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- Builds positive relationships with customers and colleagues through empathy, patience and a genuine willingness to assist.
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- Is comfortable using computers and enjoys learning new systems and technology.
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- Can stay organised, manage competing priorities and remain calm in a fast-paced environment.
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- Takes initiative, works well as part of a team and is always willing to lend a hand.
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It would be great if you also:

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- Have previous customer service experience in a busy environment.
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- Have a positive understanding of Council services, departments and how they work together to support our community.
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- Are flexible, adaptable and enjoy variety in your day.
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- Are curious, eager to learn and committed to continuously improving the customer experience.
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Why apply?

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This is a great opportunity to broaden your knowledge of Council operations, develop your customer service skills and play a key role in delivering positive outcomes for our community. You'll work in a supportive team environment where no two days are the same and where your contribution makes a real difference.

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If you'd like to know more contact Jamie Torney, Team Leader Customer Support at [email protected] or call 03 5358 8700.

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Applications close 5pm Sunday 6th September 2026.

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Northern Grampians Shire Council is dedicated to building a diverse, inclusive and authentic workplace. We are an Equal Employment Opportunity Employer committed to providing a safe workplace that embraces and values child safety.

📌 Customer Support Officer (Stawell)
🏢 Ngshire
📍 Stawell