You will be the key point of contact for spare parts coordination, ensuring service teams have the right parts available to support preventative maintenance, breakdown repairs, installations, and service contracts. You'll work closely with Field Service Technicians, Service Managers, suppliers, and customers to keep operations running smoothly and deliver exceptional customer outcomes.
Key responsibilities
Coordinating spare parts requirements for service and maintenance activities
Processing and managing parts orders for preventative maintenance, breakdowns, installations, and other service-related activities
Scheduling and dispatching parts against service orders
Liaising with suppliers and internal stakeholders to ensure timely delivery of parts
Supporting Field Service Engineers with parts availability, delivery updates, and technical enquiries
Creating Time & Material quotations and managing order processing activities
Completing service order closure, invoicing, and related administrative tasks
Maintaining inventory controls, including warehouse min/max stock levels
Providing exceptional customer service and handling inbound enquiries
Supporting the Technical Support Manager with administrative duties as required
About you
Previous experience in a Service Coordinator, Customer Service, Parts Coordinator, Logistics Coordinator, or similar support role
Strong organisational and time management skills, with the ability to manage multiple priorities
Excellent communication and stakeholder management skills
A proactive approach to problem-solving and customer service
Experience working with ERP, service management, or business systems
High attention to detail and accurate data entry capabilities
Ability to work independently and collaboratively within a team setting
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📌 Spare Parts & Service Coordination Specialist (New South Wales)
🏢 Arjo
📍 New South Wales
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