Managed Service Provider is looking for an Account Manager to own and grow a portfolio of existing SME and mid-market clients. This is a retention- and growth-focused role, you'll be the primary point of contact for a book of clients, identifying upsell opportunities, resolving escalations and building the kind of relationships that keep clients long-term. Fully remote, servicing clients across Australia.
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What You'll Do
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- Own a portfolio of existing MSP clients as their primary relationship contact
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- Conduct regular account reviews and identify opportunities to expand services
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- Work closely with technical/service delivery teams to ensure client satisfaction and SLA performance
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- Manage renewals and contract negotiations
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- Act as escalation point for client issues, coordinating internally to resolve them
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- Track account health, pipeline, and forecasting in CRM
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What We're Looking For
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- Experience in account management, client success, or a similar client-facing role within an IT services or MSP environment
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- OR SDR/BDR experience with a genuine interest in moving into a full-cycle account management role
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- Solid communication and relationship-building skills
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- Comfortable managing competing priorities across a client portfolio
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- Self-motivated and effective working remotely
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What's on Offer
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- $100,000 + superannuation
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- Fully remote role
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📌 Account Manager (Perth)
🏢 Kaliba
📍 Perth
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